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Terms and Conditions

 

Terms and Conditions

Effective Date: January 1, 2024

1. Introduction

Welcome to NorCal Honeybees ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website [Your Website URL] and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. Use of the Website

Eligibility: You must be at least 18 years old to use our website and make purchases.

Account: You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Prohibited Conduct: You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations.
  • Infringing on the intellectual property rights of others.
  • Engaging in any fraudulent or deceptive practices.
  • Interfering with the operation of our website or services.

3. Product Information

Accuracy: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions, images, or other content are accurate, complete, reliable, current, or error-free.

Pricing: All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

4. Orders and Payments

Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or issues identified by our fraud detection system.

Payment: We accept various forms of payment, as indicated on our website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.

5. Shipping and Delivery

Shipping: We offer shipping to various locations as specified on our website. Shipping times and costs may vary depending on the destination and shipping method selected.

Delivery: We are not responsible for delays or failures in delivery due to events beyond our control, including but not limited to customs clearance delays, incorrect addresses, or carrier issues.

6. Returns and Refunds

Return Policy: Our return policy is available on our website. Please review the policy for details on how to return items and any applicable conditions.

Refunds: Refunds will be processed according to our return policy. Refunds will be issued to the original payment method used for the purchase.

7. Intellectual Property

Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of NorCal Honeybees or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Use: You may use the content on our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use our website or products; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.

9. Indemnification

You agree to indemnify and hold [Your Company Name] harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from your use of our website or your violation of these Terms.

10. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Califfornia, USA.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

12. Contact Us

If you have any questions about these Terms, please contact us at:

NorCal Honeybees
Email: jlselby@norcalhoneybees.com
Address: 60 Declaration Drive, Suite B, Chico, CA 95973
Phone: 530.366.4290

Return and Refund Policy

 

Return and Refund Policy

Effective Date: January 1, 2024

1. Overview

At NorCal Honeybees, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

2. Returns

Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and health and personal care items.

Return Period:

  • You have [number] days from the date of delivery to initiate a return.

Return Process:

  1. Initiate a Return: Contact us at jlselby@norcalhoneybees.com to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
  3. Shipping: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. Refunds

Inspection:

  • Once we receive your return, we will inspect the item and notify you of the status of your refund.

Approval:

  • If your return is approved, we will process a refund to your original method of payment within [number] days.

Partial Refunds:

  • In some cases, only partial refunds may be granted (if applicable):
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than [number] days after delivery.

Non-Refundable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Exchanges

Defective or Damaged Items:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at jlselby@norcalhoneybees.com with your order number and details of the defect or damage.

5. Sale Items

Sale Items:

  • Only regular-priced items may be refunded. Sale items are not eligible for a refund.

6. Gifts

Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Shipping Costs

Return Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

NorCal Honeybees
Email: jlselby@norcalhoneybees.com
Address: 60 Declaration Drive, Suite A Chico CA 95973
Phone: 530.366.4290

Copyright © 2024 Norcal Queen Bees - All Rights Reserved.

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